Refund policy
Return & Refund Policy
Last Updated: August 2026
At WowMyGoods, we want customers to be satisfied with their purchases. If you are not completely happy with your order, please review the return and refund terms below.
This Return & Refund Policy applies to purchases made on https://wowmygoods.com/.
1. Return Window
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be:
- In the same condition as received
- Unworn, unused, undamaged, and unwashed
- With original tags, labels, accessories, and packaging
- Accompanied by proof of purchase or receipt
Returns sent back without prior approval will not be accepted.
2. How to Request a Return
To request a return, please contact us at:
Email: support@wowmygoods.com
Please include:
- Order number
- Name used on the order
- Email address used on the order
- Reason for return
- Photos or videos if the item is damaged, defective, or incorrect
Our customer support team will review your request and provide return instructions if your return is approved.
3. Return Address
Please do not send any items back before contacting us.
After your return request is approved, our customer service team will provide the correct return address and return instructions.
Returns sent to an incorrect address or returned without approval may not be accepted or refunded.
4. Return Shipping Costs
If the return is due to the customer’s personal reasons, including but not limited to changing your mind, ordering the wrong item, selecting the wrong size or color, or no longer wanting the product, the customer is responsible for all return shipping costs.
Original shipping fees, if any, are non-refundable.
If the item is defective, damaged, or if the wrong product was sent by WowMyGoods, we will assist with a replacement, refund, or return shipping cost in accordance with our review of the issue.
5. Damaged, Defective, or Wrong Items
Please inspect your order upon arrival.
If you receive a defective, damaged, or incorrect item, please contact us immediately at:
Email: support@wowmygoods.com
Please include your order number and clear photos or videos showing the issue. We will review the case and provide an appropriate solution.
6. Non-Returnable Items
Certain items cannot be returned for hygiene, safety, legal, or product-specific reasons.
Non-returnable items may include:
- Perishable goods
- Personalized or custom-made products
- Opened or used personal care items
- Beauty products that have been opened or used
- Intimate apparel, underwear, swimwear, and hygiene-sensitive products, unless defective or incorrect
- Hazardous materials, flammable liquids, or gases
- Final sale items
- Gift cards
If you are unsure whether your item is eligible for return, please contact us before submitting a return request.
7. Exchanges
The fastest way to exchange an item is to return the original product first.
Once your return is approved, you may place a new order for the replacement item.
Exchanges are subject to product availability.
8. European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days for any reason and without justification, subject to applicable consumer protection laws.
Returned items must still meet the standard return conditions, including being unused, in original packaging, and accompanied by proof of purchase.
Certain products may be excluded from the cooling-off right under applicable law, including personalized goods, sealed hygiene products that have been opened, and other non-returnable items listed above.
9. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be processed to your original payment method within 10 business days.
Please note that banks and credit card companies may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Email: support@wowmygoods.com
10. Order Cancellations
If you need to cancel or change your order, please contact us as soon as possible at:
Email: support@wowmygoods.com
We will do our best to assist you. However, once an order has been processed, packed, or shipped, cancellation or changes may no longer be possible.
11. Contact Information
If you have any questions about returns, refunds, or exchanges, please contact us at:
WowMyGoods
Operated by Visionlink Global Company Limited
Address:
FLAT/RM 19, 11/F, INTERNATIONAL TRADE CENTRE
11-19 Sha Tsui Road
Tsuen Wan, New Territories
Hong Kong SAR
Email:
support@wowmygoods.com
Response Time:
We usually reply within 1-2 business days.