Shipping policy
Shipping Policy
Last Updated: August 2026
At WowMyGoods, we aim to provide clear and reliable shipping information for every order.
This Shipping Policy applies to purchases made on https://wowmygoods.com/.
1. Free Standard Shipping
We offer free standard shipping on eligible orders unless otherwise stated at checkout or on the applicable product page.
Shipping availability, delivery time, and carrier options may vary depending on the destination, product type, inventory status, and warehouse location.
2. Order Confirmation
After placing your order, you will receive an order confirmation email containing your order details and shipping information.
Please carefully review all information, including:
- Country or region
- Street address
- Company name, if applicable
- Apartment, suite, unit, or building number
- Postal code
- Phone number, if applicable
If you notice any errors, please contact us immediately at:
Email: support@wowmygoods.com
If you do not receive the confirmation email within 24 hours, please check your spam or junk folder before contacting support.
3. Order Processing Time
Orders are usually processed within 1-2 business days after payment confirmation.
Processing time refers to the time required to verify, prepare, and pack your order before shipment.
Orders are not usually processed on weekends or public holidays.
During high-volume periods, holidays, promotional events, or supplier delays, processing may take longer.
4. Estimated Delivery Time
For United States orders, estimated delivery is generally 7-10 business days after shipment.
Delivery times are estimates only and are not guaranteed.
Actual delivery time may be affected by:
- Shipping carriers
- Warehouse location
- Product availability
- Customs inspections
- Weather conditions
- Public holidays
- Remote-area delivery
- Incorrect or incomplete shipping information
- Events beyond our reasonable control
Pre-sale or backordered products may require additional time depending on stock arrival dates. If a product has a longer estimated shipping time, this may be stated on the applicable product page or communicated by customer support.
5. Shipping Destinations
WowMyGoods currently supports shipping to selected countries and regions shown at checkout.
For Google Shopping listings in the United States, products are displayed in USD and follow our United States shipping and return policy.
Shipping availability may vary depending on product type, destination, carrier service, and warehouse availability.
If your destination is not available at checkout, we are currently unable to ship to that location.
6. Non-Deliverable Areas
Some regions may be unavailable for delivery due to carrier limitations, remote-area restrictions, customs limitations, or service availability.
For United States orders, we may be unable to ship to certain remote or restricted areas, including but not limited to:
- Alaska
- American Samoa
- Guam
- Hawaii
- Marshall Islands
- Northern Mariana Islands
- Palau
- Puerto Rico
- U.S. Virgin Islands
- Armed Forces Americas
- Armed Forces Europe
- P.O. Boxes or APO/FPO addresses, where carrier service is unavailable
If your address is not supported at checkout, please contact us before placing your order.
Note: Delivery restrictions may change based on carrier service availability.
7. Shipping Carriers
We work with third-party shipping carriers and logistics partners to fulfill orders.
Depending on your destination, product type, and warehouse location, orders may be shipped by carriers such as:
- UPS
- FedEx
- DHL
- USPS
- DPD
- Other local or regional carriers
The carrier used for your order may vary and cannot always be selected by the customer.
8. Tracking Information
After your order has shipped, we will send a shipment notification email with tracking information, where available.
Please allow time for the tracking number to update after it is issued. Tracking updates may take 24-72 hours to appear depending on the carrier.
If you have not received tracking information within a reasonable time after your order has been processed, please contact us at:
Email: support@wowmygoods.com
9. Multiple Items in One Order
If you order multiple items, they may be shipped separately depending on product availability, warehouse location, and shipping arrangements.
If items are shipped separately, you may receive more than one shipment notification email and tracking number.
10. Changing the Delivery Address
Please carefully check your shipping address before placing your order.
If you need to change your delivery address, please contact us as soon as possible at:
Email: support@wowmygoods.com
We will do our best to assist you. However, once an order has been processed or shipped, we may not be able to modify the delivery address.
WowMyGoods is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.
11. Customs, Duties, and Taxes
Import taxes, duties, customs fees, or other charges may apply depending on your country or region.
These charges are determined by your local customs authority and are the responsibility of the customer unless otherwise stated at checkout.
WowMyGoods is not responsible for customs duties, taxes, import fees, or additional charges applied by local authorities.
If a package is refused, unclaimed, or returned due to unpaid customs duties, taxes, incorrect address, or failure to receive the shipment, any related return shipping costs or additional charges may be the responsibility of the customer.
For more information, please contact your local customs office.
12. Delayed, Lost, Wrong, or Damaged Items
If your package is significantly delayed, lost, damaged, or if you receive the wrong item, please contact our customer support team at:
Email: support@wowmygoods.com
Please include:
- Order number
- Email address used on the order
- Tracking number, if available
- Photos or videos if the item is damaged or incorrect
We will review the issue and assist with an appropriate solution.
13. Contact Information
If you have any questions about shipping, delivery, or tracking, please contact us at:
WowMyGoods
Operated by Visionlink Global Company Limited
Address:
FLAT/RM 19, 11/F, INTERNATIONAL TRADE CENTRE
11-19 Sha Tsui Road
Tsuen Wan, New Territories
Hong Kong SAR
Email:
support@wowmygoods.com
Response Time:
We usually reply within 1-2 business days.